Calaceite Home / Customers' rights
The guarantee of
a large and a serious group
Customers' rights
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Right
...of the Consumer to a true, sufficient, updated and comprehensible information on the sale’s features and on the property itself. It will be done in a way that it may not lead to confusion or mistake which could affect the consumer’s financial behaviour and shall not skip basic information of such offer, promotion and publicity. -
Right
...of the Consumer to apply for the Documento Informativo Abreviado, "DIA" (Brief Informative Document): The consumer is entitled to receive a copy of the corresponding Brief Informative Document pertaining to the apartment, together with the claims and complaints book. -
Right
...of the Consumer for the Promoter to comply with the delivery terms as stated in the purchase-selling agreements. -
Right
...of the Consumer for the amounts handed over so far and the ones to be paid in the future on account by the PURCHASER for the payment of the property sold and until the delivery of keys, for such amounts be deposited in a bank account expressly opened by the VENDOR to this effect, and for such amounts to be guaranteed by means of Insurance Contract or Bank Guaranty as established by Law 57/1968. The expenses to be generated in this respect shall be borne by the VENDOR. The amounts paid in this respect shall be clearly separated from any other funds held by the VENDORS. With the issuing of the insurance or bank guaranty the established in this respect by Law 57/1.968 of 27th July is fulfilled as well as the established by the First Additional Resolution on Building dated 5th November 1999, as both the Law and Resolution guaranty the compensation in case the VENDOR fails to fulfil the purchase-selling agreement. The said insurance of bank guaranty covers the refund of the amounts handed over on account plus the legal interests currently in force up to the moment the refund is made effective. -
Right
...of the Consumer to apply for a Payment Explanation Note as established by article 8 of the Decree 218/2005. -
Right
...of the Consumer to be given a copy of the quality specifications. - Right
...of the Consumer to receive the property free of burdens, liens and encumbrances except the ones arisen from the own nature of the property (for instance, easements in favour of the Community, and so on), and from mortgages, except if the PURCHASER decides to take over.
Other necessary information to be known by the customer
- DIA o Documento Informativo Abreviado (Brief Informative Document)
- Expensens and taxes to be paid by the customer and the selling party.
- Consumer Protection